Spa Etiquette & Policies

 
 
 

24-hour cancellation policy

 

A credit card is required to reserve and confirm an appointment. iKhaya Day Spa adheres to a 24-hour cancellation policy. Please call us at 778-516-8008 if you need to reschedule or cancel your appointment. Failure to show and any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to 50 percent of the cost of the scheduled service.

 

Arrival

 

Arriving late may make it necessary to limit the time for your treatment so that the next guest is not delayed. Please arrive at least 15-20 minutes before your scheduled appointment to allow yourself time to get comfortable and enjoy a complimentary refreshment. You will be requested to fill out a guest consultation form on your first visit to iKhaya Day Spa.

Upon check-in, each guest is provided with their own locker, robe and spa slippers.  Each change room provides shower supplies and toiletry products for your use.

 

Healthcare insurance coverage

 

Healthcare insurance coverage covers massages performed by a Registered Massage Therapists. Please note your need for a receipt at the time of checkout.

 

Payment

 

We accept the following forms of payment: Cash, Debit, Visa, MasterCard, and iKhaya Day Spa Gift Certificates.

 

Children under 12

 

Please note, for their safety and out of respect for our guests, children under 12 years of age are not permitted at iKhaya Day Spa; anyone under the age of 18 must be accompanied by a parent or guardian. Please enquire about discounted rates for children.

 

Spa amenities

 

All guests are invited to enjoy complimentary use of our infra red Sauna.

 

Gratuities

 

Gratuities are at your discretion. Feel free to show appreciation to your therapist for outstanding services or treatments provided. They may be made at time of check-out, through your choice of payment method.

 

*e-Gift Cards and physical gift cards

 

Give the gift of relaxation! We are pleased to offer either personalized e-gift cards with defined value and traditional physical gift cards of any value for all of our services and products.  For your convenience, gift cards can be ordered over the phone and mailed to you,  as well as purchased directly from the spa purchased online as pdfs. Please note that all gift card purchases, prepayments and spa deposits are non-refundable.

*e-gift cards and physical gift cards may not be redeemed for cash values.